ELTA: Posta Elena, Grecia
You are here: Home \ ELTA
The Company is governed by the rules and regulations of private economy, enjoying a full administrative, legal and financial independence, under the supervision of the state. The Hellenic Post S.A., continuing its developmental course of the recent years, has completed the most ambitious investment program in its history, amounting to 250 million Euros. The basic investment axes of the program are the Automation of postal processes, the Modernization of IT infrastructures and communication technologies, as well as the Development of its human resources.
In the light of the Strategic & Business Plan 2013-2017 and with the intention to cope with the new challenges and improve its operational effectiveness, the Hellenic Post has completed the planning stage and begins the implementation of its Operational Reorganization. The aim of this project is to identify the optimal organization and the required resources for each business unit, as well as to reengineer and optimize procedures and operational flows, which will lead to increased productivity and profitability and quality of service improvement. Continuous Quality improvement in all areas and by all employees, is considered as an integral part of Hellenic Post strategic plan and objectives.
Quality Management Systems
In this direction, Hellenic Post has implemented and maintains Quality Management Systems, in accordance to the International Standard ISO 9001:2008, in the following areas:
- Postal Services
- Delivery of postal items
- Sorting of postal items
- Provision of Hybrid Mail services
- Processing searches – compensations for postal items, resolution of customers’ complaints/inquiries, providing information on services of Hellenic Post’s internal and external customers
The Quality Management Systems are subject to biannual audits, by the Direction of Quality, and annual audits, by an independent accredited Certification Body. Maintaining the above Quality Management Systems, demonstrates the ability of Hellenic Post to consistently provide services that satisfy customer requirements, and therefore ensures the proper operation and monitoring of business processes through a structured and efficient system.
Co-funded by the European Union
The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.