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The first launch of Customer Service training programme to front-office employees from three participating postal operators (Hellenic Post, Cyprus and Romanian Post) was completed. Between the two most useful things they learned in the context of Ex.Tra-3D, trainees said that they improved customer service and sales techniques, they learnt to solve problems and complaints and...
On the 31st of May 2018, the Closure Conference for the European Project Ex.Tra 3D (“Experiential Training in 3D Virtual”), was held in Athens. The partners of this project are: SQLearn (Leader), KEK-ELTA, Hellenic Post, Cyprus Post, Compania Nationala Posta Romana, Tournis Consulting (Greece), Greta Du Velay (France), Eurofortis (Latvia), Eurocert (Greece) and Inosalus (Portugal)....
Ex.Tra-3D, Erasmus + project is completed by the end of May 2018. Before its completion, Compania Nationala Posta Romana as key partner of the project, organized and hosted a multiplier event in Bucharest, Romania. The project multiplier event took place on May 24th at CNPR headquarters. The event has hosted about 67 participants, 53 local...
Cyprus Post, on the occasion of the completion of the European program ERASMUS + “EXPERIENTIALTRAINING IN 3DVIRTUAL – CUSTOMER SERVICE”, organized a closing event on 21stMay 2018, at Cleopatra Hotel in Lefkosia. The event was attended by the Minister of Transport, Communications and Works, Mrs. Vassiliki Anastasiadou, the Permanent Secretary of the Ministry, Mr. Alekos...
Facilitators’ training was conducted in Athens from 26/02/2018 to 2/3/2018. 15 facilitators in total from the 3 participating postal operators were selected and trained, during a 5 days’ experiential training activity hosted from ELTA. The role of these facilitators, who are experienced company executives in the field of customer service, is to replace the traditional...
In the framework of the European Project “Ex.Tra-3D”, co-funded by the European Union, the 2nd Multiplier Event was held on Thursday, May 18th, 2017, in Athens, Greece. Apart from Greek partners such as SQLearn , which is the coordinating partner, KEK ELTA, ELTA, TOURNIS CONSULTING and EUROCERT, the event was attended from the Romanian and Cypriot Posts as well as the partner who...
ELTA created a special philatelic product with wide recognition and dissemination among national and international philatelic bodies, to be distributed to external parties in the frame of 2nd Multiplier Event: Progress Overview Conference which will be conducted in Athens on May 18th 2017.
Co-funded by the European Union
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