Project Goals: Vocational Qualifications
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This need becomes more imperative when considering the competences on digital literacy required for the development of basic skills. Within this context, Web 2.0 technology is a key asset in changing the way we participate, create & share knowledge and even in the way we develop & acquire new competences.
On this basis, the consortium focuses on exploratory, autonomous and experiential strategies through the development of innovative training techniques and instruments that can influence positively the access of employees to lifelong learning experiences, offering new and effective means for developing key competences.
Results
These strategies aim at increasing attractiveness and efficiency of training and learning, resulting at:
- Increase of excitement and interest for participation
- Extended use of multimedia to convey facts and information
- Emphasis on the active learner’s role in the training process
- Increase of responsiveness at complex concepts
- Individualized teaching with direct and adequate feedback
In short the project aims at developing a simulation application based on real-life scenarios integrating serious gaming techniques to facilitate the development, evaluation and certification of knowledge, skills and competences relevant to customer service within postal organizations, while opening further possibilities for horizontal generalization in any service-oriented business sector.
Co-funded by the European Union
The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.