Therefore, through an innovative, appealing, interactive and experientially dynamic virtual environment the project is expected to achieve the following objectives:
The project is motivated by the realization of skills & vocational training needs emerging from the regulatory changes which led to the liberalization of the EU Postal Market and increased competition between postal operators mainly in terms of service diversification and quality. Therefore, postal operators have to adapt to a customer-oriented model which serves for a positive customer experience attaining high quality of service, minimization of complaints and exploration of their needs.
The project aims at developing an integrated training system through the use of serious games practices and augmented reality technologies, which will provide employees at postal organisations the ability to track, acquire, broaden and self-assess the necessary competencies arising from their daily tasks.