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The Project
Postal Employees’ Capacity
Development of postal employees’ capacity (knowledge, skills and competencies) to respond effectively to their daily tasks related to customer service (i.e. promotion, sales, complaints management etc.)
Support Employees
Support employees towards the introduction of new, integrated, high-value services that exploit fully the postal network size and reach
Reinforcement of Employability
Reinforcement of employability through the acquisition of new enhanced digital skills and competencies
Exploitation of the ICT Business
Exploitation of the ICT business advantages and their role in the continuous improvement of operations in terms of time, cost and quality
Customer Service Skills
Certification of Customer Service Skills for front-office employees
ECVET Framework
Alignment of training with the ECVET framework
The Partners

Partner organisations involved in the project