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The first launch of Customer Service training programme to front-office employees from three participating postal operators (Hellenic Post, Cyprus and Romanian Post) was completed. Between the two most useful things they learned in the context of Ex.Tra-3D, trainees said that they improved customer service and sales techniques, they learnt to solve problems and complaints and...
Adrian Miholca – Head of International Cooperation and External Financing, Romanian Post Ex.Tra 3D Project was and it still is indeed extremely important, as Romanian Post, like all other European postal operators, needs to adapt to a client-oriented model and culture that serves at improving customer experience, to obtain a high quality of service,...
“However difficult day may seem, there is always something you can do and succeed at.” is the motto of Serious Game No 1 referring to the beginning of the day and the preparation for customer reception. Three (3) different 3D Serious Games have been developed in the framework of Intellectual Output 4: 3D-based Training...
Facilitators’ training was conducted in Athens from 26/02/2018 to 2/3/2018. 15 facilitators in total from the 3 participating postal operators were selected and trained, during a 5 days’ experiential training activity hosted from ELTA. The role of these facilitators, who are experienced company executives in the field of customer service, is to replace the traditional...
ELTA created a special philatelic product with wide recognition and dissemination among national and international philatelic bodies, to be distributed to external parties in the frame of 2nd Multiplier Event: Progress Overview Conference which will be conducted in Athens on May 18th 2017.
Intellectual Output 2 focuses on the development of the training curricula addressing the training needs of front-office desk customer service employees, as identified in the framework of IO1. More specifically: The project’s training program is developed on the basis of a blended learning scheme that makes use of new technology capabilities (distance learning (synchronous and...
Intellectual Output 1 focuses on the research, identification and elaboration of training needs in the area of customer service. This was achieved through a series of distinct activities: 1. Customers’ questionnaire research (25/01/2016 – 26/02/2016) The customers’ questionnaire has been developed by KEK ELTA S.A. and converted into digital format by SQLearn. Its scope was...
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