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The first launch of Customer Service training programme to front-office employees from three participating postal operators (Hellenic Post, Cyprus and Romanian Post) was completed. Between the two most useful things they learned in the context of Ex.Tra-3D, trainees said that they improved customer service and sales techniques, they learnt to solve problems and complaints and...
On the 31st of May 2018, the Closure Conference for the European Project Ex.Tra 3D (“Experiential Training in 3D Virtual”), was held in Athens. The partners of this project are: SQLearn (Leader), KEK-ELTA, Hellenic Post, Cyprus Post, Compania Nationala Posta Romana, Tournis Consulting (Greece), Greta Du Velay (France), Eurofortis (Latvia), Eurocert (Greece) and Inosalus (Portugal)....
Ex.Tra-3D, Erasmus + project is completed by the end of May 2018. Before its completion, Compania Nationala Posta Romana as key partner of the project, organized and hosted a multiplier event in Bucharest, Romania. The project multiplier event took place on May 24th at CNPR headquarters. The event has hosted about 67 participants, 53 local...
Adrian Miholca – Head of International Cooperation and External Financing, Romanian Post Ex.Tra 3D Project was and it still is indeed extremely important, as Romanian Post, like all other European postal operators, needs to adapt to a client-oriented model and culture that serves at improving customer experience, to obtain a high quality of service,...
KEK ELTA invites you to the conference entitled «Game Changers», in the framework of the completion of Ex.Tra-3D, Erasmus+ project, co-funded by the European Union. The conference will be held on Thursday 31st of May from 16:00 -19:00, at NEW HOTEL, “Workshop Floor Room” (16 Filellinon Str., Syntagma Square). The project aims at training...
Cyprus Post, on the occasion of the completion of the European program ERASMUS + “EXPERIENTIALTRAINING IN 3DVIRTUAL – CUSTOMER SERVICE”, organized a closing event on 21stMay 2018, at Cleopatra Hotel in Lefkosia. The event was attended by the Minister of Transport, Communications and Works, Mrs. Vassiliki Anastasiadou, the Permanent Secretary of the Ministry, Mr. Alekos...
“However difficult day may seem, there is always something you can do and succeed at.” is the motto of Serious Game No 1 referring to the beginning of the day and the preparation for customer reception. Three (3) different 3D Serious Games have been developed in the framework of Intellectual Output 4: 3D-based Training...
Compania Nationala Posta Romana invites you to Multiplier Event of Ex.Tra-3D, Erasmus+ project to be held in Bucharest, Dacia Blvd. 140, on Thursday, May 24 2018. The event will be followed by the certification ceremony of all postal employees from the organization who successfully completed Customer Service Training Programme in the framework of Ex.Tra-3D project....
Facilitators’ training was conducted in Athens from 26/02/2018 to 2/3/2018. 15 facilitators in total from the 3 participating postal operators were selected and trained, during a 5 days’ experiential training activity hosted from ELTA. The role of these facilitators, who are experienced company executives in the field of customer service, is to replace the traditional...
Co-funded by the European Union
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